Mechanic Towing Partner, After-Hours Customer Pickups, Direct Billing to Your Shop

Your shop closes at 6 PM. At 8:30 PM, your customer's car dies on I-8. They call you because they trust you, and they want the car brought to your shop, not impounded at a random lot where they will pay storage fees and scramble the next day.

With a partner account, you give your customers our dispatch number (619) 872-5285and your shop's account name. They call, we dispatch, the vehicle is at your shop door when you arrive in the morning. Your customer never pays the driver.

A customer schedules a repair but cannot get the vehicle to your shop. The car will not start. They are at work. They live 20 miles away and it is not worth their drive.

Submit a partner pickup request. We drive to your customer's home, office, or wherever the vehicle is, and deliver it to your shop. You offer this as a value-add service, the tow cost is billed to your shop or the customer through your front office.

You diagnose a problem that is covered under manufacturer warranty. The vehicle needs to go to the dealer for the covered repair. Your shop does not get paid for warranty work and certainly should not absorb the tow cost.

RJ handles shop-to-dealer warranty transport. The invoice goes to whoever makes sense, dealership, warranty provider, or the customer's repair estimate.

You are a general repair shop, but this vehicle needs a transmission rebuild, frame alignment, or electrical work that requires specialized equipment. You need it moved to the specialist and back.

Partner dispatch handles shop-to-shop transfers on the same priority and billing terms as customer pickups.

Sometimes a vehicle arrives at your shop and the problem is beyond your scope. The customer needs it towed to a dealer or specialist.

Instead of telling them to figure it out, arrange the tow through your partner account. The customer sees your shop handle the entire process, intake, diagnosis, handoff. That generates referrals.

Your outgoing message sends the customer to a generic tow number. They wait on hold. They give up. They call AAA or Google for the cheapest tow, and their car ends up at a competitor's lot, not yours.

Our live bilingual dispatch answers in under 30 seconds, 24/7. Your customer keeps choosing your shop because the experience works end-to-end.

Your customer's car dies at 9 PM. They call your shop's voicemail. Your outgoing message says: "For after-hours towing to our shop, call RJ Towing at (619) 872-5285 and mention [your shop name]." The customer calls us, we dispatch, the vehicle is at your shop by 7 AM. You open the bay door and start work.

A customer schedules brake work but works 8-5 and cannot drop off the car. You call RJ Towing, we pick up the vehicle from the customer's home or workplace, and deliver it to your shop. You complete the repair and arrange a return delivery if needed.

You diagnose a failing catalytic converter on a 2023 Honda still under warranty. The work needs to go to the Honda dealer. You call us, we transport the vehicle, and the invoice references the warranty claim. Your customer's only experience is that your shop took care of everything.

A vehicle arrives at your shop for a quote. The customer decides to take it to another shop for a second opinion. Instead of losing the relationship, you offer to arrange the tow. You stay professional, the customer respects the gesture, and remembers your shop for next time.