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Partner Program, Insurance & Adjusters
Priority accident-scene dispatch (15-30 min county-wide), comprehensive photo documentation, insurance-grade invoicing with every field your claims system requires, and direct carrier billing. Accepted by State Farm, GEICO, Progressive, Allstate, USAA, Farmers, AAA, Wawanesa, Mercury, and National General.
Call (619) 872-5285 and set up your carrier or TPA account. Insurance partners get priority accident-scene dispatch (15-30 min across SD County), timestamped scene and delivery photos, complete invoice fields (VIN, claim #, policy #, addresses, driver ID), body shop coordination with delivery confirmation, and direct billing to the carrier with net-30 payment terms.
When a policyholder is in an accident, the tow is the first vendor touchpoint in the claims process. If the tow company is slow, the scene backs up. If the documentation is incomplete, the claim gets delayed. If the tow driver damages the vehicle during transport, the repair estimate changes and liability gets complicated.
RJ Towing has handled insurance-related tows across San Diego County for over 15 years. We understand that adjusters and claims teams need three things from a tow vendor: speed at the scene, thorough documentation, and a clean paperwork trail. Our insurance partner program delivers all three, with direct billing that eliminates the policyholder from the payment loop.
An accident scene on I-5 or I-8 during rush hour is a public safety issue. CHP and SDPD want vehicles cleared fast. Your policyholder is standing on a shoulder in shock. If your tow company takes 45 minutes to arrive, the scene is chaotic and your policyholder is frustrated.
RJ Towing averages 15-30 minutes to accident scenes across SD County. Partner accounts get priority dispatch with trucks pre-positioned near high-frequency accident corridors.
You receive a tow invoice with a handwritten vehicle description, no VIN, no photos, and "I-5 southbound" as the pickup location. Your claims system requires specific fields. Chasing them costs your team hours per claim.
Every insurance tow includes timestamped scene and delivery photos, vehicle condition notes, and a complete invoice with every field major carriers require.
An accident-damaged vehicle is vulnerable. Hanging bumpers, deployed airbags, broken glass, leaking fluids, and compromised suspension all increase the risk of additional damage if towed improperly.
Every accident tow is flatbed with zero wheel contact. Soft straps and foam pads. Pre-existing damage documented before the vehicle is touched.
The adjuster assigns the tow to vendor A and the repair to body shop B. Vendor A does not communicate with body shop B. Vehicle sits in storage for three days. Storage fees accrue. Claim timeline extends.
We coordinate directly with the receiving body shop. Confirm the shop is ready. Deliver within the confirmed window. Send the shop a copy of invoice and photos upon delivery.
Your policyholder hands the tow driver a credit card while still in shock from the accident. Later, they file for reimbursement. Your claims team processes the receipt. Extra work, extra delay.
RJ bills the carrier directly using the claim and policy numbers captured at dispatch. Policyholder touches nothing.
Over 35% of SD County speaks Spanish at home. Your policyholder is already stressed from the accident. A tow driver who cannot communicate clearly makes it worse.
Every RJ driver is bilingual EN/ES. Direct improvement to customer satisfaction scores for carriers writing policies in bilingual markets.
Your policyholder is in a two-car accident on I-805 near Balboa Avenue. CHP is on scene. You call (619) 872-5285 with the claim number, policyholder name, vehicle description, and receiving body shop address. We dispatch a flatbed, arrive, photograph the vehicle and scene, load without additional damage, and deliver to the body shop. You receive invoice and photos by email within 24 hours.
A policyholder's vehicle is a probable total loss after a collision. You need it moved from scene to a holding facility where the adjuster can inspect. We tow to our secure yard, document check-in with photos, and hold until you authorize release to auction, body shop, or policyholder.
At 11 PM, your policyholder's vehicle is struck in a parking lot in Chula Vista. The body shop is closed until morning. We tow to the shop and secure per after-hours intake protocol. Photos and documentation generated at pickup and delivery. Shop receives documentation first thing in the morning.
A three-car accident on SR-94 involves two of your policyholders. We dispatch two flatbeds, document each independently with separate claim numbers, and deliver to respective shops. Each tow generates its own invoice with correct claim reference.
RJ Towing's invoicing and documentation process has been accepted by claims departments at major carriers.
If your carrier or TPA requires specific invoice formatting or documentation standards, we configure our process to match. We have adapted to custom formats for carriers not listed above and are open to integration requirements for claims platforms.
Insurance partner pricing is based on San Diego County towing rates with adjustments for volume, distance, and service type. Flatbed accident tow (0-10 miles) is competitive with county rate standards, per-mile rate beyond base is transparent with no hidden fees, winch-out/recovery is quoted at scene based on complexity, storage has a 24-hour grace period before charges begin, and documentation is included at no additional cost for all insurance partner tows.
Pricing is fully transparent and provided at dispatch. No after-the-fact surcharges, no inflated invoices, no "accident scene premium" markups.
Call Robert to discuss rate structures for your carrier or TPA. We can match custom invoice formatting and integrate with your claims platform workflow.
Get a Quote, (619) 872-5285Our average scene response across San Diego County is 15-30 minutes. For partner accounts, we prioritize dispatch and pre-position trucks near high-frequency accident corridors: I-5 through South Bay, the I-5/I-8 merge, I-805 through Kearny Mesa, and SR-94 through Lemon Grove. High-severity scenes get priority over standard dispatch.
Timestamped photos of the vehicle at the scene before loading, timestamped photos at delivery, vehicle condition notes (fluid leaks, airbag deployment, glass damage, tire condition, visible body damage), complete invoice fields (VIN, claim #, policy #, pickup/dropoff addresses, date, time, mileage, service type, driver ID), and digital delivery of invoice and photos to adjuster and body shop simultaneously. Generated automatically on every insurance-flagged tow, no request needed.
Yes. RJ bills the insurance company directly using the claim number and policy number provided at dispatch. Net-30 payment terms from established insurance partners. The policyholder does not pay the driver at the scene.
Yes. For total-loss candidates pending inspection, we provide secure storage at our facility with documented check-in. The vehicle is released only upon authorization from the adjuster, body shop, or designated recipient. Storage daily rate applies after a 24-hour grace period.
When you specify a receiving body shop at dispatch, we confirm receipt readiness, provide an ETA to the shop, and deliver within the confirmed window. Upon delivery, the shop receives a copy of the tow invoice and vehicle photos. Your adjuster does not need a separate call to confirm the vehicle arrived.
Yes. If your carrier or TPA requires specific invoice formatting, field order, or documentation standards, we configure our process to match. We have adapted to custom formats for carriers beyond the major ten and are open to integration requirements for claims platforms.
Flatbed-only collision transport, photo documentation, insurance-ready paperwork.
See programAfter-hours customer pickups, warranty transport, direct billing to your shop.
See programDealer trades, auction pickups, warranty transport. Flatbed-only for inventory.
See programCall Robert or email partners@rjtowingservice.com. Tell us about your organization: carrier or TPA, San Diego claim volume, documentation requirements, and preferred body shop network. We configure your account within 24-48 hours, priority dispatch, direct billing, and insurance-grade documentation from the first tow.
The first vendor your policyholder interacts with after an accident sets the tone for the entire claim. Make sure it is a vendor that represents your carrier well.
15-30 min scene · Direct carrier billing · Full documentation